Terms and conditions of use

In using this website you are deemed to have read and agreed to the following Terms and Conditions.

Any orders charged to your account are bound by Betsita's Limited Terms and Conditions below.

How we protect you

Your order is processed by PayPal secure server software that encodes all information you input before it is sent to us. PayPal follows the strict security procedures and protocols to ensure proper storage and careful disclosure of information so that your private details are protected.

Pricing

Prices shown in our website website are in New Zealand dollars. We reserve the right to change or alter prices of any item or service, from time to time. We reserve the right to reject an order, if a product is out of stock.

Delivery

We will not refund any losses incurred from the customer selecting an inappropriate delivery method or incorrect address.

Delivery of products will not be made until payment has been received and processed.

Returns and Refunds

If the goods are faulty or damaged, returns are accepted at our discretion. In establishing that a Product was damaged or spoiled on delivery to you, we require photographic evidence.

Your satisfaction is important to us. If you encounter any problems, please contact us.

We will not refund any losses incurred from the customer selecting an inappropriate delivery method or incorrect address.

Please wrap and protect your returned product well and return it to us with your order number as a reference to the address that we will provide to you by email, or contact us for more information.

Once your return has been received, a refund will be issued and an email confirmation will be sent. Refunds will be issued in the original form of payment.

Cancelling Orders

We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order.

Your items are well-protected and sent with track and trace. If your package is lost or damaged, send us an email to orders@betsitas.co.nz, with your  order details. We accept no liability for any goods lost in transit. Loss of parcels are covered by New Zealand Post and Fastway Couriers according to their terms and conditions. They provide a compensation for successful claims. We are happy to claim on your behalf for compensation and process a refund for you as soon as the compensation is approved. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo. This is necessary when making a claim, (cover limit NZ Post Tracked $250.00) proof of purchase must be provided and photo of item if damaged (Fastway customers are able to claim the net cost up to $2,000 if the contents of a parcel have either been lost or damaged while in transit within the Fastway network).

Parcels addressed incorrectly - Our address labels are automatically generated from your customer file, and any error in the input of your delivery address is your responsibility. We accept no liability for loss of parcels due to customer’s providing us with an incorrect delivery address.

Timeframes for making a claim for loss or damage

Subject to the application of the Consumer Guarantees Act 1993, claims for loss or damage must be made within:

10 days of delivery if your claim is for damage to a delivered item or missing contents;

21 days of sending if your claim is for non delivery of an item sent using a domestic postal or courier service;

For more information please visit our Delivery page.

Ingredient Listing

If you're concerned about any ingredient or have a sensitivity or food allergies, feel free to contact us for more information.

Out of stock products

You will be notified when an out of stock product becomes available again - please fill in your details on the Contact us page on our website and an email will be sent to you once the item becomes available or when we have a similar product.

Copyright notice

Unless you own or control the relevant rights in the material shown on this website, you must not:

Republish material from our website (including logo or any republication on another website)

Sell, rent or sub-license material from our website

Exploit material from our website for a commercial purpose; or redistribute material from our website, unless permitted in writing.

Intellectual Property

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Website and its contents and all recipes is owned by, and shall remain the exclusive property of, Betsita's Limited, and is protected by New Zealand and international law.